Need Help?

We're here to make sure you get the most out of Ai-Mee. Here's how to reach us and what to include when you do.

Contact Support

Email

Send us a message any time at support@ai-mee.uk

We aim to respond within 1 business day.

In-App Chat

Use the chat button in the bottom-right corner of your dashboard to start a conversation with our support team.

Before You Get in Touch

You might find a quicker answer in one of these resources:

📖 How-To Guides — Step-by-step walkthroughs for common tasks
❓ FAQ — Answers to the most frequently asked questions
📋 Features Overview — Detailed explanation of everything Ai-Mee can do

When Contacting Support, Please Include

The more context you give us, the faster we can help. Try to include:

Your account email address
Which client account the issue relates to (if applicable)
A description of what you were trying to do
What happened instead (error message, unexpected behaviour, etc.)
Any screenshots — a picture is worth a thousand words
The date and approximate time the issue occurred

Common Issues & Quick Fixes

Aimee isn't responding in Telegram

Make sure your Telegram account is properly paired. Go to Settings → Messaging Connections → Telegram to check the connection status.
Try sending /help to Aimee to see if the bot responds.
If there's no response at all, try disconnecting and reconnecting Telegram from your settings.

A platform integration is showing as disconnected

Go to Integrations for your client and click the disconnected platform to reconnect it.
OAuth connections (Facebook, LinkedIn, Google) expire periodically — you'll need to re-authorise.
For Twitter/X, double-check that your API credentials haven't expired or been revoked.

Content isn't publishing after I approve it

Check that the relevant platform integration is still connected (go to Integrations).
Verify the post is in Approved status (not still Pending Review).
If it's scheduled for a future time, it won't publish until that time arrives.

My analytics aren't updating

Analytics sync periodically from your connected platforms. Allow up to a few hours for new data to appear.
Check that your platform integration is still connected.

I accidentally approved the wrong post

If the post hasn't been published yet, you may be able to un-schedule or cancel it from the dashboard. Contact support for urgent help.

The AI content doesn't sound like my brand

This is almost always a brand voice issue. Review and update your brand voice rules in your client's Settings. See Setting Up Brand Voice for tips on writing better rules.

Feature Requests

Have an idea for something you'd love Ai-Mee to do? We'd love to hear it. Send feature requests to hello@ai-mee.uk with the subject line "Feature Request".

Reporting a Bug

Found something that isn't working as expected? Please report it to support@ai-mee.uk with:

What you were doing when the bug occurred
What you expected to happen
What actually happened
Any error messages you saw (a screenshot helps)

We take every bug report seriously and will follow up with you.

Privacy & Data

For questions about your data, data deletion requests, or privacy concerns, contact us at privacy@ai-mee.uk.