Need Help?
We're here to make sure you get the most out of Ai-Mee. Here's how to reach us and what to include when you do.
Contact Support
Send us a message any time at support@ai-mee.uk
We aim to respond within 1 business day.
In-App Chat
Use the chat button in the bottom-right corner of your dashboard to start a conversation with our support team.
Before You Get in Touch
You might find a quicker answer in one of these resources:
- 📖 How-To Guides — Step-by-step walkthroughs for common tasks
- ❓ FAQ — Answers to the most frequently asked questions
- 📋 Features Overview — Detailed explanation of everything Ai-Mee can do
When Contacting Support, Please Include
The more context you give us, the faster we can help. Try to include:
- Your account email address
- Which client account the issue relates to (if applicable)
- A description of what you were trying to do
- What happened instead (error message, unexpected behaviour, etc.)
- Any screenshots — a picture is worth a thousand words
- The date and approximate time the issue occurred
Common Issues & Quick Fixes
- Aimee isn't responding to my messages on Telegram
- I accidentally approved the wrong post — can I cancel it?
- The AI content doesn't sound like my brand
- Why aren't my analytics updating?
- Why aren't my posts publishing after I've approved them?
- Why is my social media integration showing as disconnected?
Feature Requests
Have an idea for something you'd love Ai-Mee to do? We'd love to hear it. Send feature requests to hello@ai-mee.uk with the subject line "Feature Request".
Reporting a Bug
Found something that isn't working as expected? Please report it to support@ai-mee.uk with:
- What you were doing when the bug occurred
- What you expected to happen
- What actually happened
- Any error messages you saw (a screenshot helps)
We take every bug report seriously and will follow up with you.
Privacy & Data
For questions about your data, data deletion requests, or privacy concerns, contact us at privacy@ai-mee.uk.